Terms & Conditions

Astute Management, https://astutemanagement.co.uk is managed and operated by Rugged Limited. Rugged Limited is committed to protecting your privacy and ensuring that any personal data collected through this website is processed lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how information is collected, used, stored, and protected when you use this website, submit enquiries, or request a product demonstration.

The data controller for this website is:

Astute Management
United Kingdom
Email: info@rugged.co.uk

Company means Astute Management
Customer means any business, company, organisation, or professional entity engaging with the Company.
Goods means any products, equipment, software, or materials supplied by the Company.
Order means a purchase order, quotation acceptance, or instruction to supply Goods.
RMA means Return Merchandise Authorisation issued by the Company.
Working Day means Monday to Friday, excluding bank holidays in England and Wales.

All sales are conducted strictly on a B2B basis. Consumer protection legislation does not apply.

These Terms & Conditions apply to all Orders and override any terms proposed by the Customer unless expressly agreed in writing by the Company.

No Order is binding until accepted in writing or Goods are dispatched.

Any product descriptions, specifications, or technical information provided on this website are for guidance only and do not constitute a contractual offer. Final details are confirmed at quotation or order stage.

All prices are exclusive of VAT, delivery charges, duties, and taxes unless stated otherwise.

Payment terms are as agreed at the time of Order. The Company reserves the right to suspend deliveries or cancel Orders where payment is overdue.

Delivery dates are estimates only and time is not of the essence.

Risk in the Goods passes to the Customer on delivery. The Company is not liable for delays caused by manufacturers, carriers, or circumstances beyond reasonable control.

The Customer must inspect Goods immediately upon receipt.

Any shortages, transit damage, or incorrect supply must be reported within 7 calendar days of delivery. Failure to notify within this period constitutes acceptance of the Goods.

All returns require prior approval and a valid RMA number. Goods returned without an authorised RMA may be rejected and returned at the Customer’s cost.

RMA requests must be submitted within 7 calendar days of delivery and must include order reference, product details, and reason for return. Approved returns must be received within 14 days of RMA approval.

Returned Goods are subject to inspection and, where applicable, functional testing. Inspection and testing may take up to 10 working days for standard products and up to 20 working days for specialist or configured items. No refund, replacement, or credit will be issued until inspection is complete.

The following Goods are non-returnable unless confirmed faulty:

• Customised, configured, or made-to-order products

• Special-order or non-stock items

• Software, licences, or sealed items once opened

• Goods damaged due to misuse, incorrect installation, unauthorised modification, or unsuitable operating conditions

Where Goods are confirmed faulty, the Company may, at its discretion, repair, replace, or refund in accordance with the Sale of Goods Act 1979.

Where Goods include a manufacturer’s warranty, that warranty is provided strictly on a pass-through basis. All claims are subject to the manufacturer’s terms, diagnostic procedures, and timescales.

The Company does not extend, replace, or modify manufacturer warranties and accepts no liability for delays caused by manufacturer testing or repair processes.

If a manufacturer determines that Goods are not faulty or are outside warranty scope, the return may be treated as a non-faulty return and subject to charges.

Approved non-faulty returns may be subject to a restocking fee deducted from any refund or credit:

• 15% for unopened stocked items

• 25% for opened or handled items

• Up to 40% for Goods requiring re-testing, re-packing, or refurbishment

Approved refunds or credit notes are issued within 14 days following acceptance after inspection. Refunds may be issued to the original payment method or as a credit note, at the Company’s discretion.

Original delivery charges are non-refundable unless the return is due to Company error.

Return carriage is the Customer’s responsibility unless Goods are confirmed faulty or incorrect. All returns must be sent using a tracked and insured service. The Company accepts no liability for Goods lost or damaged in transit.

We may collect and process the following categories of information:

– Information you provide directly when completing contact, enquiry, or demo request forms
– Business contact details, including name, company name, job title, email address, and telephone number
– Correspondence and communications, including emails and support requests
– Technical and usage data such as IP address, browser type, operating system, device identifiers, referral sources, and pages visited
– Cookie, analytics, and performance data collected through approved tracking technologies

Personal information is used to:

– Respond to enquiries, demo requests, and technical questions
– Provide product, service, and commercial information relevant to your enquiry
– Administer and improve website functionality and performance
– Monitor usage patterns to enhance user experience
– Maintain internal records and business operations
– Meet legal, regulatory, and compliance obligations

We do not sell, rent, or trade personal data to third parties.

We process personal data under one or more of the following lawful bases:

– Legitimate interests, for B2B communications and enquiries
– Consent, where required, for marketing communications and non-essential cookies
– Legal obligation, where processing is required by law

Personal data may be shared with trusted third-party service providers who support our business operations, including website hosting, analytics platforms, CRM systems, and technology partners, where necessary to fulfil a request.

All third parties are required to process data securely and in accordance with applicable data protection legislation.

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries or meeting contractual and legal obligations. Retention periods are reviewed regularly to ensure data is not held longer than required.

You have the right to:

– Access your personal data
– Request correction or deletion of your data
– Object to or restrict processing
– Withdraw consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO)

While reasonable care is taken to ensure the accuracy of information on this website, Rugged Limited accepts no liability for any loss or damage arising from reliance on website content, including indirect or consequential loss or loss of business.

Nothing in this policy limits liability for death or personal injury caused by negligence.

This policy and any disputes arising from use of this website are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.